TERMS · UPDATED OCTOBER 12, 2026
Clear expectations.
More room to focus.
Cue Magic is made by SynthOps LLC. These terms describe this website and the access paths being prepared for the Mac app. Questions can be sent to getsupport@synthops.ai.
Current availability
The website offers an interactive preview, product information and Direct Founders’ Edition purchases. Direct Founders’ Edition purchases are available to customers in the United States at $19.95 (one-time, via Stripe), plus any applicable sales tax. A U.S. home or business address is required. Managed transcription subscriptions and Mac App Store availability have not opened. The checkout shows the final amount before payment. Managed transcription remains unavailable for purchase.
Direct app ownership
The Direct Founders’ Edition license covers one operator on up to two Macs. A completed Stripe purchase is proof of license; a download by itself is not. Purchased launch features are permanent and remain included through v1.x updates. Optional future feature purchases do not remove previously purchased features. New managed transcription is a separate recurring service.
The current Direct app does not require in-app activation. Activation and self-service license recovery are planned for a free update. Refunds, disputes or misuse can affect license eligibility. Contact support from your purchase email address with your receipt reference if you need help.
Mac App Store distribution
Store app ownership and Store subscriptions use Apple’s purchase system and applicable Apple terms. They do not create a second SynthOps permanent Direct license. We will link to the Store only when the app is actually available.
Optional transcription
The upcoming managed plan is US $14.95 per month for 10 hours per billing month. It is still in development and is not available for purchase. The plan has no rollover or automatic overages. Processing uses a supported third-party transcription provider, and new requests need an active eligible service grant and enough available time.
Cancellation does not remove permanent app ownership or transcripts already saved on your Mac. Keep your own copies: hosted results are temporary. Machine-generated text and timing can be inaccurate; review them before relying on them.
Direct builds can also retain a workflow using your own AssemblyAI account. That account’s charges and provider terms are separate from SynthOps. Never submit audio unless you have the rights and permissions needed to process it.
Private In-House invitations
Invitations grant revocable access under their stated conditions. App access and sponsored transcription are separate, and neither is a retail purchase. Codes may be reusable across installations, but are private. Access can expire or be revoked. Unlimited sponsored minutes do not remove operational file, duration or concurrency limits.
Account and support
Keep sign-in codes, license keys and private invitations secure. Contact us promptly if access appears compromised. Ownership must be verified before support changes an account or license. Refund questions should include a purchase reference, never full payment details; App Store purchases are also subject to Apple’s processes.
Your files and this preview
You keep your rights in your audio and transcripts. Back up local media and metadata, and test cues before a live session. The website preview uses fictional content and is a simplified illustration, not the Mac app. See our privacy information for how the website and optional services handle data.
Changes and applicable rights
We will update this page when availability or service behavior changes. Nothing here removes rights you have under applicable consumer law. Contact us if a material change affects access you have already purchased.